Do you ever wonder what would happen if every single client you saw stuck with you until they achieved their result?
Why some people drop off the face of the earth when you know they are making progress?
Or why some people have their initial appointment but don’t choose to continue?
I have… and my career for the past 18 years has been dedicated to finding out.Â
Clinical skills are only half the equation - if you want to keep your clients engaged and healing until they reach a resolution or result then you need to understand how to effectively support them on every level. It’s the small things we say and don’t say, the processes and touch points we put in place, and ultimately our ability to connect fully with our clients that make the difference.Â
Arguably this matters more than your initial prescription.Â

Clinical excellence is great - but what if you could decide to do even better?
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If I knew what I know now when I graduated I know there are countless patients that I could have helped. It wasn’t that I didn’t have clinical skills (although yes that also matters) - it was that I didn’t have the skills or knowledge to really get the process of patient management - outside of what to prescribe.Â

I’ve seen so many naturopaths over the years fail to make naturopathy a career and I’ll tell you the truth - it’s rarely because of their lack of clinical skills. If you’re constantly “losing” clients part way through their journey - how can you effectively learn how to manage people over the long term?


Hey, I’m Katherine Maslen - your host of this advanced 6 month mentorship program Patient Mastery.
I am a clinical naturopath, nutritionist, elite coach, master NLP practitioner, author, host of The Shift Podcast and founder and CEO of Shift Clinics.Â
I founded Shift nearly 15 years ago and have mentored dozens of naturopaths over the years. I lead a purpose led company - our purpose is to incite change and our mission is to change healthcare and bring natural therapies once again into the forefront of medicine, where it belongs.
Launching this mentorship helps us work towards our vision of elevating natural health and bringing it back into the mainstream of medicine. I believe every practitioner out there that can effectively impact clients in the best possible way is a step towards a better outlook in population health.Â
Our health care system needs us - so we need to be more effective.Â
Not to mention that when you’re not an effective practitioner your impact is less and so is your income. The only way to build a thriving practice is to learn how to effectively manage patients over the long term.
Patient Mastery is a program that will pay for itself with just one long term client that doesn’t drop off due to ineffective care.
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It’s time to level up your patient care for better retention, results and revenue.
What Katherine's colleagues say...

I am delighted to recommend Katherine Maslen, a standout leader who is making remarkable strides in our industry. Katherine has demonstrated innovative thinking and a pioneering spirit, driving sound new initiatives for the modern naturopathic practitioner. Her mentorship is characterised by a commitment to fostering growth, providing valuable clinical insights, and encouraging her colleagues to reach their full potential.
 Kerry Bone

Katherine Malsen has been a leader in the naturopathy space for quite some time now with her Shift series and having a thriving clinic. I think that Katherine has so much to offer as a mentor to other practitioners, not only about naturopathy, but also about running a business and how to advertise yourself. I definitely highly recommend her to anyone looking for a good mentor
Janet Schloss
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I have known Katherine as a Naturopath for the last 15 years and I have always found her to be outstanding.
Katherine is very professional and thorough in her services. Her extended scientific knowledge, together with a great understanding of holistic medicine makes her one of our top leading Naturopaths in Australia.
Amina Eastham
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JOINÂ THIS MENTORSHIP IF YOU...
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Want to keep more of your clients in your care for longer
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Want to achieve better results for your patients
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Want to generate more referrals and reviews
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Want to build lifelong relationships with your clientsÂ
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Want to get your patients the furthest that you can along their journey, so that they can live a life they love
- Want to elevate the natural health industry and help lift our standardsÂ
Choose to up-level your patient management skills and your practice will thrive.
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BOOK A DISCOVERY CALLCORE LEARNINGS AND OUTCOMES

Journey Mapping (TM)
I’m going to take you behind the scenes of our signature system of how we journey map our clients at The Shift Clinic. This is critical to help your clients paint their own picture of the journey and what they need to expect and show up to.
Most practitioners fail miserably at this part, and it really hurts the patient.

Consultation StructureÂ
There are some key elements to the consultation that we don’t get taught at university.
Most practitioners focus on the case taking and the prescriptive advice. Discover how to add in elements that will give your patients the edge in healing.Â

Communication & Language
Do you know how to speak your clients language? While you may be explaining things well, each client has a different internal processing system and if you’re not using the right language then they aren’t going to hear you. Helping them see a path forward is essential - and it’s how you communicate that helps.Â

Overcoming RoadblocksÂ
The biggest issue with the healing journey is that most patient will have bumps in the road that dan derail them. If you don’t know how to manage these and communicate what is happening to your client they will fall off treatment and begin another cycle of getting a little better then going back to how they were.

Complex Patient Management
In this module we will explore how to manage complex and chronic patients. Patients with complexity need extra TLC and special skills to be able to work through what is important first. It’s a delicate balance and we will look at all facets, including how to discuss and choose testing, expected time frames for healing and how to overcome plateaus in progress.

Models & Pricing
I’m going to dive into some options around models and pricing to help you be more conscious about how you want to design your practice.
In the past helping my coaching clients make small changes in their pricing and how they do things often made a huge difference to their practice.

Resource and Asset Creation
Unless you want to work yourself into the ground, having some resources to help manage your clients is going to help.
I’ll share with you what you need to create and some bonus templates and copy you can use and modify as well.

Your Beliefs and Roadblocks
A lot of your success or lack thereof, is going to come down to your subconscious beliefs, patterns, values and identity.
During this program I will take you through some powerful processes to uncover your values, identity and belief systems that can hold you back.Â

WHAT YOU GET
- 6 Months of exclusive access to Katherine helping you advance and grow
- 6 x Monthly LIVE modules (you can watch replay) - 90min-120min
- 6x Monthly LIVE Group Case Mentorship Sessions - 90min
- What's App Group Support where Katherine will be in there every day supporting you
- Resources, swipe copy and more
Platinum
GET 1-1 MENTORING WITH KATHERINE
In addition to everything above, Platinum mentors also get 1-1 coaching and mentorship with Katherine Maslen. This can be used for personal or business coaching, or patient management.
Platinum mentorees also get the opportunity to sit in with Katherine and observe how she works with clients for a half day.Â
+ Bonus
GET CLIENTS MASTERCLASS - Marketing 101 for practitioners
I have grown my practice from the ground up - starting underneath my house and moving into other clinics before starting my own. I now have a 7 figure natural health practice and experience marketing nearly every modality, and I know what works!
In this bonus session I’ll be sharing all of the ways in which I have generated clients over the years.
Your Investment
I wanted to make this program accessible - so I decided to price it at around what you’d make if you retained just one long term client.
How do I know this? Because I’ve conducted around 25,000 -1 consultations and I’m aware of what each client is worth to us (this is something I will teach you too).
YOU CAN PAY IN FULL OR WE HAVE AÂ CASHFLOW OPTION OF 6 PAYMENTS OVER 6 MONTHS.Â
Not sure whether to do gold or platinum?
Watch this video and I'll explain the difference for you.Â
And if you're still not sure, book a complimentary discovery call and I can help you figure it out.Â

I am so excited to share this with you and know that it is going to help you be the best naturopath or practitioner you can be! Better retention leads to better clinical outcomes and ultimately helps to lift our industry and keep more naturopaths and clinical nutritionists in this profession.Â
Join me on this 6 month journey where you’ll gain the confidence and soft skills required to get your clients to the end result - wellness.
GET SKILLS THAT WILL MAKE YOUR PRACTICE THRIVE
This 6 month mentorship allows you to learn key skills, practise them and refine as we go through the program. You’ll be supported every step of the way and come out more confident and more connected to your clients.
Book a Discovery Call
LIVE MODULES
1. THE STRUCTURE OF PATIENT MASTERY
2. COMMUNICATION & LANGUAGE (including Neurolinguistics)
3. GETTING OVER OBJECTIONS AND ROADBLOCKS
4. COMPLEX AND TRICKY PATIENT MANAGEMENT
5. THE BUSINESS OF NATUROPATHY
6. WORKING ON YOU (AND WHAT YOU BELIEVE)
BONUS: GET CLIENTS MASTERCLASS
HERE'S WHAT IT'S GOING TO LOOK LIKE...
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MONTHLY MENTORING MODULES
You've paid thousands of dollars for your education and you have the bones of what it takes. But there is more to being a successful practitioner than clinical skills.Â
In each module you'll be discovering content that will help to elevate you as a practitioner and really give your patients the edge in healing.Â
I'll be giving you real life examples of how things work and a to do list for you to take back and work on during the month in your practice.Â

MONTHLY LIVE CASE MANAGEMENT SESSIONS
This is your opportunity to advance your clinical skills and workshop and get support on any issues popping up around the skills we are implementing in your practice. You can submit cases and I will go through each one, assessing their diagnosis, treatment and talking you through how I would communicate with the client and connect with them to get the best result.Â
Nothing is off the table in these calls - and there will be lots of clinical gems to be gleaned along the way.

WHAT'S APP GROUP SUPPORT
Since we’re meeting to discuss cases and problems monthly, I wanted to create a space where you can get clarity and support in a more timely manner. I’ll be in this group daily checking in on any questions and support you need. It could be around a tricky case, or even a question you have after watching a replay of the mentorship session.

RESOURCES
Anyone who knows me knows that I am a prolific creator. At Shift we have hundreds of resources that we use to help manage our patents through their journey - from sales to nurturing to educational and even post care - we’re going to share some of these key resources with you so that you can build out your own.
PLATINUM MENTOREES ALSO RECEIVE...

2x90min 1-1 COACHING SESSIONS WITH ME
These sessions can be used for personal coaching to work through beliefs and roadblocks, for mentorship around specific topics (my specialties are complex cases, women’s health, fertility, gut health, AI, thyroid and adrenal) or business coaching. I am a master NLP practitioner, elite coach, specialist in brand and business structure and also mentor on speaking, podcasting and writing.

HALF DAY CLINIC OBSERVATION
Come and sit in with me at my Brisbane clinic where you can observe how I interact with patients, the language I use and ask questions about my skills and techniques. You can ask questions and I'll break down how I do what I do.Â
Virtual options are available (about half of my client base is virtual).